Normally the holidays are a time of slow news. Aside from the predictable live reports showing crowded airports, shoppers stampeding through stores and lousy weather there’s usually not much else going on. However, that wasn’t the case on December 20 when ABC News anchor Diane Sawyer interviewed three of the nation’s top intelligence officials about [...]
In a fast-breaking crisis, communicating early and often can link your stakeholders with your messages and establish your organization as a reliable source of verified information. However, traditional communications channels quickly become clogged with speculation, conjecture and rumors about your organization and how it is handling the crisis. That’s why the Crisis Communications Team Leader [...]
The first step in communicating about an event that places your organization’s reputation at risk is a thorough understanding of the roles and responsibilities required for a successful response. Depending on your organization’s mission and the type of situation you’re facing some of the concepts discussed in this article will be appropriate, others not. You’ll [...]
